Transforming workforce, customer, and digital journeys. 

Focus on Customer Experience.

Customer Experience Optimization (CXO)

CXO is the art and science of refining every touchpoint of the customer journey to deliver seamless, meaningful, and impactful interactions. At KneXas, we view CXO as a strategic approach to aligning communication, processes, and tools with customer expectations, ensuring every engagement fosters trust, satisfaction, and loyalty. Through data-driven insights and tailored solutions, we help organizations transform customer experiences into a competitive advantage. 

Mystery Shopping -> Evaluating contact centers, email marketing content, website design for CX

Systems and Process-> Refining systems for seamless customer outreach and engagement, enhancing user experience across SMS, email, CRMs, websites, and more. 

Digital Experience -> digital presence by crafting engaging campaigns, enhancing product experiences, and streamlining customer interactions to drive conversions and loyalty. 

20+ Years of Experience

Managing contact centers across multiple industries. Helping business optimize approach and outcomes through quality assurance, process evaluation, measurement and system focus. Holding certifications in multiple leading contact center platforms.

We are here to help. An outside perspective can be the best investment your business makes.

Contact Center Consulting -> We evaluate the effectiveness of communication strategies and tools. This includes measuring the frequency and cadence of outreach, assessing the quality and clarity of email and chat copy, and analyzing the overall flow of interactions. Our insights help refine messaging, optimize system performance, and ensure alignment with customer experience goals. The focus is on creating seamless and impactful engagement through strategic and data-driven improvements. 

Digital Experience Consulting -> We help businesses create seamless, engaging digital interactions that drive results. From planning impactful campaigns and localizing content to optimizing product catalogs and conducting A/B testing, we ensure your digital presence attracts, educates, and converts effectively. Our expertise extends to refining customer experiences with quality audits, re-engagement strategies, and streamlined transactional communications. Partner with us to elevate your digital strategy and foster long-term customer loyalty.